@Liveconx - Cornwall
Established in 1983, @liveconx is leading the transformation of conventional call center business into full, multi-channel “Contact Response Solution Center” offerings — providing important, value-added services for all the communications channels organizations use to engage with their customers, markets, suppliers and partners.
Quality Service and Customer Satisfaction.It’s a simple truth – average customer turnover in the call center business is pretty significant. That’s why we’re extremely proud that over two-thirds of our clients have been our customers for over 7 years!Our commitment to quality customer service and satisfaction is further reflected in being the only contact center awarded the Canadian Call Management Association’s (CAM-X) “Award of Excellence” for 21 consecutive years. @liveconx is also a multi-time recipient of the Consumers’ Choice award for call centers.
@liveconx operates its primary contact response solution center in Cornwall, Ontario. Equipped with fully redundant systems, its own power generation backup capability and resilient multi-channel communications, the center can operate 24/7 without interruption – a capability that extends disaster recovery benefits to our customers.Satellite operation centers are located in Brockville and Ottawa. From these three sites @liveconx efficiently and effectively serves the Canadian and U.S. markets.
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Business Operation Hours
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Monday
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9:00 AM to 5:00 PM
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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9:00 AM to 5:00 PM
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Sunday
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9:00 AM to 5:00 PM
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Additional Information
Outbound call centre service can be one of the most difficult aspects of call centre management. If your business relies on outbound calls, it’s critical that your customer service representatives have a clear understanding of how to manage outbound call centre service in a way that benefits both your clients and your company.
That’s why so many outbound call centre companies call upon the services of @liveconx. Our skilled agents understand why outbound calls matter and how to make them work for you. Through outbound call centre outsourcing to a third-party provider of customer care professionals, you can raise your profits and better the reputation of your company.
When we provide outbound call centre service, our agents make sure to call during sociable hours, to track and record customer preferences, and to contact clients when and where they are most likely to be receptive. By putting your customers’ needs first, we leverage customer care solutions that help your business as well as your clients.
With @liveconx as your vendor, we treat your brand and service like our own. It is our culture to immerse ourselves in yours, providing a seamless extension to your organization. We communicate what you ask and expect from a multi-award winning customer care provider to your customers and clients through experienced bilingual representatives trained and ready to handle from simple to complex customer interactions positively, effectively and within your guidelines.
Product and Services
Inbound call centre service is one of the primary responsibilities of any customer service branch or municipality. When customers come to you with an inquiry or problem, you have a limited amount of time during which you can transform a potentially tense exchange into one of positive customer care and engagement.
Inbound call centre companies can easily feel overwhelmed by call volume, or simply have too many other responsibilities to allow them to prioritize customer engagement in inbound calls. That’s why so many companies practice inbound call centre outsourcing. @liveconx, we encourage our clients to trust our skilled customer service representatives to improve their capacity to deliver outstanding customer service.
By using @liveconx as your inbound call centre service provider, you can not only benefit from 24/7 support in both official languages, but you can also improve the value of customer care offered by your company.
With @liveconx as your inbound call centre service provider, we treat your brand and service like our own. It is our culture to immerse ourselves in yours, providing a seamless extension to your organization. We communicate what you ask and expect from a multi-award winning customer care provider to your customers and clients through experienced bilingual representatives trained and ready to handle from simple to complex customer interactions positively, effectively and within your guidelines.
Languages Spoken
English
Payment Options
Visa,Master Card,Cash,Check
